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Get help for account, billing, product, MCP, or docs issues.

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How do I contact support?

Email support@elarislabs.ai. Include your workspace name, brand (if relevant), and steps to reproduce.

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What should I check in-product first?

Getting-started checklist

Confirm workspace, brand, and first Studio generation.

Credits

Fix insufficient-balance failures and understand spend.

MCP setup

Fix Claude, Cursor, or Slack connection issues.

API keys

Rotate, revoke, or raise spend caps on brand-bound keys.

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How do I report a bug or request a feature?

Describe what you expected vs what happened, and attach screenshots or project links when possible.
Include the client (Claude Desktop, Cursor, etc.), whether discovery tools like list_models work, and a redacted tool error. Never paste a full elx_live_... key.
Brand name, model id (or auto), approximate time, and whether credits were deducted. A Studio project link helps.
Tell us which URL was wrong or missing and what you were trying to do — we treat docs as part of the product.
For urgent billing or access issues, put workspace name and brand in the subject line so support can find you faster.