> ## Documentation Index
> Fetch the complete documentation index at: https://elarislabs.ai/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Help & Support

> Contact support@elarislabs.ai, troubleshoot credits and MCP, and report bugs or feature requests with the right context.

Get help for account, billing, product, MCP, or docs issues.

## How do I contact support?

Email **[support@elarislabs.ai](mailto:support@elarislabs.ai)**. Include your workspace name, brand (if relevant), and steps to reproduce.

## What should I check in-product first?

<CardGroup cols={2}>
  <Card title="Getting-started checklist" icon="list-checks" href="/docs/getting-started/quickstart">
    Confirm workspace, brand, and first Studio generation.
  </Card>

  <Card title="Credits" icon="coins" href="/docs/workspaces/credits">
    Fix insufficient-balance failures and understand spend.
  </Card>

  <Card title="MCP setup" icon="plug" href="/docs/connect/setup">
    Fix Claude, Cursor, or Slack connection issues.
  </Card>

  <Card title="API keys" icon="key" href="/docs/connect/api-keys">
    Rotate, revoke, or raise spend caps on brand-bound keys.
  </Card>
</CardGroup>

## How do I report a bug or request a feature?

Describe what you expected vs what happened, and attach screenshots or project links when possible.

<AccordionGroup>
  <Accordion title="What should I include for MCP issues?" icon="bot">
    Include the client (Claude Desktop, Cursor, etc.), whether discovery tools like `list_models` work, and a redacted tool error. Never paste a full `elx_live_...` key.
  </Accordion>

  <Accordion title="What should I include for generation failures?" icon="triangle-alert">
    Brand name, model id (or `auto`), approximate time, and whether credits were deducted. A Studio project link helps.
  </Accordion>

  <Accordion title="How do I give docs feedback?" icon="book-open">
    Tell us which URL was wrong or missing and what you were trying to do — we treat docs as part of the product.
  </Accordion>
</AccordionGroup>

<Tip>
  For urgent billing or access issues, put **workspace name** and **brand** in the subject line so support can find you faster.
</Tip>